If the consumer's inverter or battery isn't linked yet, they'll see a message on the homepage guiding them to connect it. They can also go to Account > Link inverter or battery to start the linking process again.

Connecting your inverter or battery

On the inverter or battery they had installed, there is a 10-character registration number under the QR code on the inverter’s internet dongle. Alternatively, it’s also shown under a QR code on the small bag with the instruction manual.

Once they have the 10-digit number, they can enter it in the "Dongle registration number" field in the app and select "Continue".

If they need any help with their SolaX Power account you can contact them at [email protected]