Users tariff is incorrect
Occasionally, when a user has changed their login to their energy supplier account or refreshed their Octopus API key, a tariff can become 'stale'. This means we can no longer access their latest tariff details, and if their tariff changes, we will still be optimising off the old value.
To refresh a tariff, a user can unlink it in the app, or you can do it in business tools. Once it has been unlinked, they'll recieve a prompt to relink their tariffs.
Once the tariff has been relinked, we will then start receiving the up-to-date tariff information.
If the values are still wrong after re-linking, please contact support.
For more information on linking a tariff, please see the links below.